Who are we and how can you contact us?
The website https://musecoils.com/ (the “Site”) is owned and operated by Muse Coils Ltd. (“We”, “Us”). The Site provides information about us and the products we offer to our customers.
Muse Coils Ltd. is a one-man company driven to deliver acoustic perfectionism into the products it offers, only to ensure one thing – stunning long term musical experiences for its customers.
Muse Coils Ltd. is registered in the Bulgarian Commercial Register under Unified Identification Code 206752428 and has its seat and registered address in Lyulin 8 Residential Complex, bl. 808, entr. A, 6th floor, app. 15, 1324 Sofia, Republic of Bulgaria. You can contact us by using the contact form on our Site.
How we treat your personal data?
Protecting your personal data is a major priority for us.
We therefore seek to ensure their security by implementing appropriate organizational and technical measures in accordance with the existing legislation, which includes, but is not limited to, the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 04/27/2016) and the Personal Data Protection Act which is in force and applicable in the Republic of Bulgaria where we are seated.
This policy describes our practices in collecting and processing personal data and informs you on your rights as data subjects.
What personal data do we collect, from whom, in what way and why?
We receive your personal data from you when you use our services and products and when you communicate with us. We collect the data through special forms on our Site, as well as via e-mail correspondence, Telegram chat or through other forms permitted by law. We collect your data mainly in connection with your contractual relations with us or as an employees of our partners and contractors. In the latter case, your personal data may also be provided to us by your employer who should notify you in timely manner about this data sharing.
We do not collect or process personal information about you more than is allowed by the law or is necessary for the provision of our services and products to you, to fulfil the contracts to which we are party (e. g. when you buy a product from us and for billing), and to meet the expectations you have for us in our relations.
When we need to collect other personal data from you in order to protect your vital interests or our legitimate interest or for purposes not mentioned here, we will inform you in a clear and transparent manner and request from you only those data that are necessary at minimum for the particular case, explaining you also what your rights are. In some cases we may need to process your data based on your explicit consent and in such cases you can withdraw it at any time. The withdrawal of consent shall not affect the lawfulness of processing based on it before its withdrawal.
We do not use automatic decision-making or engage in profiling that produces legal effects or similarly significant effects.
Visitors to our Site
You can visit our Site without giving us any personal data.
Like most websites, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, referring site, the date and time of access, operating system, and mobile network information. These data cannot be related to a specific person and they only serve to provide fault-free functioning of our website and improvement of our services.
Contact form
When you use the contact form on our website to communicate with us, your name and e-mail are stored together with the subject and content of your message. Please, do not provide us with personal information which is not necessary to us for the provision of our services to you.
Purchases
When you choose to buy a product from us, we collect from you billing details, such as your first and last name, company (optional), country/region, street address, more details about your address like apartment, unit, suite, etc. (optional), city or town, state, ZIP, phone number and e-mail address. This details identify you as our customer and help us execute the contract with you and deliver you the purchased product. They are also used for billing purposes.
Personal data of our partners’ and contractor’s employees or agents
When we collect such data they are limited to what is necessary and typically these are names, job title and contact details such as e-mail and/or phone number and/or address.
Children’s Privacy
Our services and products are not directed to persons under 18 years of age and if you provide information about yourself to us, you are representing that you are at least 18 years of age. We do not knowingly collect personal information from persons under 18 or allow them to buy products from us. We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience at all times.
If you are concerned that personal information regarding a person under the age of 18 may have been inadvertently provided to or collected by us, please contact us immediately by sending an email to us using the contact form on our Site, so that we may take appropriate steps.
If we do become aware of having collected personal information from a person who is younger than 18 years of age, we will remove such information from our files.
Who do we share your personal data with?
We share information about you in limited circumstances and with appropriate safeguards on your privacy.
Except for government bodies, institutions and persons to whom we are obliged to provide your personal data in compliance with the the law, we share your data only with reliable and trusted partners and solely in order to provide you with quality services. We take care and endeavour to use the services of only those persons who are responsible for the protection of personal data and apply appropriate technical and organizational measures to ensure their security.
External persons, entities and companies that provide support activities for us:
These are contractors who maintain the equipment, software and hardware used to process personal data and required to build and operate our Site, as well as persons providing core services to us in various fields, such as hosting, data storage and security, accounting and reporting services. The data we provide to them are at minimum and does not exceed the purpose for which we do it.
Payments:
When you by a Product from us, we may share your billing details with our accountant in order to provide you with an invoice.
When you make a payment to us you share your data with the bank or the payment process. Our Privacy Policy does not apply to them and we are not liable for the use of your data by them. Please, make sure that you have read their privacy policies.
Couriers:
When we ship the product you bought, we use the services of a licenced courier services provider specified by you or chosen by us. We share with this provider only the information necessary for the shipment and delivery of the product to your address.
How do we protect your personal data?
We do our best to collect, process and store personal data in compliance with the legal requirements and to apply adequate technical and organizational security measures. We choose carefully such service providers that are committed to privacy.
With the purpose of maximum security upon processing, transfer and storage of personal data, we use where necessary, additional mechanisms for protection such as encryption.
When you use our Site, we provide you with a high level of security by encrypting the connection between them and your browser and renewing our SSL certificate on time. The information transmitted through such a connection is protected from unauthorized access and interception.
How long do we keep your personal data?
We store your personal data for the period required by law or necessary to perform the contract with you or to fulfil the purposes for which they were collected, unless a longer retention period is required by law or in order to protect our legitimate interests or your rights.
We store and use the data you have provided for the performance of a contract (e. g. when you buy a product from us) for a period of 5 years from the date of execution of each specific purchase in order to protect our and your legitimate interest.
We store your e-mails and other types of correspondence addressed to us for no longer than 5 years together with your contact details.
When the personal data we collect are no longer needed for the purposes for which they were collected and their retention period have expired, we delete them or otherwise destroy them.
What are your rights as data subjects?
According to the General Data Protection Regulation applicable to us as a data controller based in the European Union you have the right:
- to request access to the personal data we hold about you;
- to request that we rectify or erase your personal data;
- to object to their processing;
- to request that we restrict or block the processing of your personal data;
- to data portability, i. e., under certain circumstances, to receive personal data about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal data directly to another;
- to withdraw consent to processing your personal data, where we previously obtained your consent.
To exercise these rights, please contact us by using the contact form on our Site. We will do our best to assist you.
We will review your requests and answer you within the time frame specified by the law (1 month as of the date of receipt of the request). In the rare cases when we are not able to answer within this time frame, the law allows us to extend it by two further months. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.
In order to protect both your rights and the rights of other data subjects, in case of doubt who the sender of the request is, we may ask you to provide us with additional information necessary to confirm your identity, including, but not limited to, to send us additional information about you, to send your request signed with qualified electronic signature or other reasonable measures, depending on the request, nature and context of the processing of personal data.
Please be aware that we may be unable to provide these rights to you under certain circumstances, such as if we are legally prevented from doing so.
If you believe that your rights have been violated, you can contact us to investigate the matter and take appropriate actions.
Additionally, you have the right to lodge a complaint with the competent supervisory authority. In the Republic of Bulgaria, where we are seated, such authority is the Commission for Personal Data Protection – https://www.cpdp.bg/en/.
Updates
We may update this Privacy Policy from time to time. All updates shall be posted on this web page in order to keep you fully informed about our latest practices involving processing of your personal data. We recommend you to check it regularly.
Last update: July 1, 2022.